Skip to main content
Order Status | Customer Service |1-877-783-4512 | Get $18 shipping on orders $149+ with code SHIP18
Home / faqs-about

Frequently Asked Questions

About Lobel's of New York

Who is Lobel's of New York?

For five generations, the Lobels have been purveyors of fine meats dedicated to the highest standards of quality and personal service.

These standards have made their butcher shop an institution in New York City, where the family’s Upper East Side store enjoys a devoted clientele comprised of celebrities, prominent business executives, and others who value the highest quality prime meats and attentive service.

In 2000, the Lobels launched lobels.com, featuring superior customer service and making the finest meats available fresh to customers nationwide.

We invite you to learn more about our family and business.

How do I contact you?

Customer Service:


Monday – Friday, 8 a.m. – 8 p.m. (ET)

By email: Fill out our online form*

Corporate gift programs:


8 a.m. – 5 p.m. (ET) Mon–Fri

By email: Fill out our online form

Media inquiries:

Please click here for media contact info

By postal mail:

Lobel's of New York
Adminstrative Offices
250 Mill Street
Rochester, NY 14614

For technical assistance: Fill out our online form

*Please note: Customer service emails are generally answered within 2 business days.
If you have an urgent need, do not send us an email; you can get prompt, friendly service by calling 1-877-783-4512, Monday – Friday, 8 a.m. – 8 p.m. (ET).

Can I get a catalog?

We are not a traditional mail-order business and, as such, we do not regularly produce a printed catalog.

What is your guarantee to your customers?

We pride ourselves on superior service to our customers. Read our satisfaction guarantee by clicking here.